To achieve the pursuit of perfection, excellent service is a fundamental value. Heuvelman is organised to meet this requirement. To guarantee a consistent high quality service to our clients we have a variety of certifications – also called quality management systems. Below you will find a clear overview and description of all our certifications and industry associations we are affiliated with.
VSI is the industry association of audiovisual installers. All members meet the substantial requirements of expertise, experience, independency and continuity. Heuvelman has been part of the basis of VSI’s origin. More information?
Heuvelman fully complies with the requirements of the SCC (SHE Safety, Health and Environment, Checklist Contractors). The checklist is a comprehensive questionnaire that is used as an audit and screening system for contractors who do business with clients. In fact, SCC is more than a checklist; it is a versatile and complete program where service providers are being tested on their SCC management system objectively and structurally. More information?
Since 2016, Heuvelman has been in possession of the ISO 9001: 2015 certificate. This international standard sets requirements for an organization's quality management system. Based on an established quality policy and the optimization of business processes, customer satisfaction is a focal point. More information?
Since 2016, Heuvelman has met the requirements for ISO 14001:2015. This certificate indicates that our organization attaches value to the environment and measures and reduces the impact it might have. ISO 14001 is the internationally accepted standard framework for companies and organizations to set up an effective environmental management system. The requirements within the framework help improve environmental policy by using more efficient sources, reducing waste and costs. An environmental management system is used to develop an appropriate environmental policy for organizations and to ensure implementation at the same time. More information?
Maintenance of audiovisual equipment performed by Heuvelman is in accordance with the NEN 3140 standards.This is the Dutch standard (NEN) for safe operation of work near, on or with electrical objects in the low voltage range. Delivered equipment is checked conform these standards by a certified employee of Heuvelman. Moreover, the service department of Heuvelman carries out preventive and corrective maintenance and performs a periodic inspection conform the applicable NEN standards.
Furthermore, our employees have a VOG statement, are aware of their confidentiality obligation and speak Dutch and English. In addition, all our employees get a yearly hospitality training. We think that this training is important as it will make significant difference in how clients, speakers and participants are being treated.
Should you wish more information about our quality markers? You can call us at +31 88 0274 900 or fill out contact form.